Front Office Receptionist
Core
Welcome guests, manage check-ins/check-outs, handle inquiries and complaints, and process billing at a luxury hotel front desk.
Role type
Front Office Receptionist
Builds
Guest check-in/check-out processes, billing transactions, and guest information services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in/check-out management, billing processing, complaint resolution, data record maintenance, Opera PMS proficiency
Preferred skills
Hospitality industry experience, English fluency, additional languages, flexible availability
Responsibilities
Welcome guests with a warm demeanour, handle guest concerns with professionalism, collaborate with hotel departments, address and resolve guest complaints, maintain guest records and databases, process payments
Seniority
Individual Contributor, entry to mid-level