Operations Manager
Core
Shape and safeguard Glovo's local operational framework in Italy while elevating the rider experience during rapid growth, focusing on compliance, union relations, and rider support.
Role type
Senior Operations Manager (Compliance & Rider Operations)
Builds
Sustainable delivery network operations and rider support processes in Italy
Domain
Logistics / Food Delivery / Regulatory Compliance
Required skills
People leadership (managing 4+ direct reports), Italian regulatory compliance, Union relations management, Rider operations optimization, Cross-functional collaboration, Process automation
Preferred skills
Experience in heavily regulated sectors, Knowledge of Italian labor laws
Technologies
Excel, Looker
Responsibilities
Lead and mentor a team of 4 across rider acquisition, support, billing, and union relations; Ensure 100% compliance with Italian regulations and local laws; Manage industrial and union dialogue; Optimize rider onboarding, support, and billing processes; Partner with Global Ops, Legal, and Finance; Drive process efficiency and automation using data.
Seniority
Senior, hands-on IC