Last Mile Operations Manager
Core
Lead the last mile operation for a new, highly automated fulfillment center, managing a team of Area Managers to drive delivery performance, safety, and productivity.
Role type
Senior Last Mile Operations Manager
Builds
Last mile delivery processes, routing systems, and high-performing operational standards for a new site
Domain
Logistics / Last Mile Delivery / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership (50+ people), last mile operations management, data-driven decision-making, root-cause analysis, process standardization, cross-functional collaboration
Preferred skills
Lean/Six Sigma methodologies, routing/dispatch systems experience, fleet management tools
Technologies
routing/dispatch systems, fleet management tools
Responsibilities
Drive delivery performance, on-time rates, and safety compliance; Coach and scale a team of Area Managers; Monitor delivery KPIs and conduct root-cause analyses; Support implementation of new processes and tools; Drive standardization and best-practice adoption; Solve live operational challenges during peak periods
Seniority
Senior, hands-on IC
