Customer Service Executive (Saudi National) - Maternity cover - 7 month contract
Core
Act as a Customer Service Subject Matter Expert for an assigned portfolio of B2B events, resolving complex exhibitor and visitor queries across multiple channels while supporting operational readiness and continuous improvement.
Role type
Senior IC Customer Service Executive (Events)
Builds
Customer service operations, event operational readiness, and service quality for B2B exhibitions and conferences
Domain
B2B Events and Live Conferences
Deliverable
client delivery
Required skills
Multi-channel customer service, customer escalations management, Salesforce Service Cloud, data analysis (Excel), quality assurance, stakeholder coordination
Preferred skills
B2B exhibition experience, outsourced contact centre management, telephony/IVR platforms (Genesys), event readiness support
Technologies
Salesforce Service Cloud, Excel, Genesys, WhatsApp, Live Chat
Responsibilities
Resolve complex customer escalations and coordinate with internal teams; Monitor service queues and manage workload across channels; Support operational readiness by updating FAQs and knowledge bases; Conduct quality assurance reviews and analyze service data for improvements; Provide first-line technical support for event digital platforms; Deputise for Team Leader on operational activities
Seniority
Mid-Senior, hands-on IC
