Guest Relation Agent
Core
Welcome VIP guests, manage lobby operations, and deliver personalized service to enhance guest experience.
Role type
Guest Relations Agent (Front of House)
Builds
Guest arrival/departure experiences and lobby ambiance
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
VIP guest management, lobby operations, room inspection, guest feedback collection, upselling, multilingual communication
Preferred skills
Additional languages, Opera system proficiency
Technologies
Opera PMS
Responsibilities
Welcome VIP guests at hotel entrance and escort them, inspect lobby cleanliness and amenities, prepare VIP rooms and amenities, distribute guest comments and collect feedback, follow up with long-stay guests, manage lobby lighting and ambiance