Group reservations coordinator
Core
Managing individual and group hotel reservations, handling guest enquiries, and coordinating booking requirements to deliver outstanding guest experiences.
Role type
Group reservations coordinator
Builds
Hotel room inventory and group booking blocks
Domain
Hospitality / Hotel operations
Required skills
Reservation management, group block coordination, guest enquiry handling, payment processing, cancellation management, rooming list preparation, filing system maintenance, inter-departmental communication, brand standards implementation, security procedure adherence, sales promotion
Preferred skills
Time management, organizational skills, problem solving, clear oral/written communication
Responsibilities
Handle individual and group reservations via email or phone; manage group blocks including inventory, payment, and setup; prepare group information sheets and brief staff; manage payments, cancellations, and rooming lists; maintain filing systems for reservations; handle guest complaints and special requests; ensure Accor brand and safety standards are implemented.
Seniority
Entry-level to Mid-level, hands-on IC