Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Core
Front desk and reservations specialist for a luxury Relais & Châteaux hotel, managing guest check-ins, personalized itineraries, and multi-channel booking coordination.
Role type
Guest Service Representative / Reservations Agent
Builds
Guest experiences, room/dining/spa/activity reservations, and personalized itineraries for luxury travelers
Domain
Luxury Hospitality
Required skills
Guest service, reservation management, multi-channel communication, administrative organization, attention to detail, multitasking, creative problem-solving
Preferred skills
Experience with restaurant/spa/activity reservations, knowledge of Maestro/SynXis/SpaSoft/ResDiary, Microsoft Word/Excel proficiency
Technologies
Maestro, SynXis, SpaSoft, ResDiary, Microsoft Word, Microsoft Excel
Responsibilities
Greet and check in/out guests, execute room and experience reservations, manage online bookings and group requirements, coordinate availability across departments, maintain guest profiles and reservation notes, answer inquiries via phone/email/in-person, deliver amenities, assist as Night Auditor
Seniority
Entry to Mid-level, hands-on IC