Account Manager
Core
Develop, maintain, and measure global logistics relationships with customers to grow revenue and deliver exceptional service.
Role type
Account Manager (Customer Retention and Development)
Builds
Global supply chain solutions and value-add services for logistics customers
Domain
Logistics / Global Supply Chain Management
Deliverable
client delivery
Required skills
Business development, strategic business planning, supply chain knowledge, CRM management, data analytics, stakeholder engagement, performance monitoring, rate management, CRM documentation
Preferred skills
Expeditors or industry experience, product knowledge, MS Office proficiency, presentation skills, analytical thinking, problem solving
Technologies
CRM, SharePoint, EDI, MS Office
Responsibilities
Create and communicate global strategic business plans, penetrate customer organization structures, focus on product and GEO diversification, initiate value-add solutions, establish systems requirements like EDI, ensure global visibility and collaboration, follow bid processes, deliver customer business reviews, monitor performance standards, document customer expectations, highlight at-risk customers, update rates, manage CRM setup and data accuracy, achieve retention and revenue growth targets
Seniority
Mid-level, hands-on IC