Customer Operations Coordinators - Dispatch
Core
Coordinating service activities, dispatching technicians, and providing customer support for Reverse Vending Machine (RVM) installations and maintenance in new European markets.
Role type
Customer Operations Coordinator (Dispatch & Service)
Builds
RVM installations, service interventions, and customer support workflows
Domain
Sustainability / Circular Economy / Recycling Technology
Required skills
Customer service coordination, scheduling and dispatching, CRM/ERP system management, multi-channel communication, problem-solving, stakeholder collaboration
Preferred skills
Experience with Microsoft Dynamics 365, fluency in a second European language (Greek, Spanish, French, or Italian)
Technologies
Microsoft Dynamics 365, CRM systems, ERP systems
Responsibilities
Provide customer support via phone, email, and digital channels; coordinate installation appointments and service interventions; schedule and dispatch field technicians; maintain accurate records in CRM/ERP systems; escalate complex issues; monitor service readiness; identify process improvement opportunities
Seniority
Mid-level, hands-on coordinator