Junior IT Helpdesk Technician
Core
Provide Level 1 technical support for desktop hardware, software, telecom, and network issues to employees and affiliates.
Role type
Junior IT Helpdesk Technician
Builds
Support for system access, user accounts, software licensing, and mobile device management
Domain
Healthcare IT
Required skills
MS Office365, mobile device management, LAN/WAN networking, Windows OS, Active Directory, hardware/software configuration, troubleshooting, deployment, mobile OS support, printer support
Responsibilities
Answer incoming helpdesk calls, emails, and support tickets; Monitor IT Helpdesk mailbox and convert requests to tickets; Install and configure software applications; Enable support for system access and user accounts; Provide support for mobile devices; Document and track issues using incident management tools; Conduct ticket reviews and statistic reports