1st Level IT Support (m/w/d)
Core
Provide first-level technical support to shop employees via phone, resolve minor hardware/software issues, and document solutions in a ticketing system.
Role type
1st Level IT Support Specialist
Builds
IT support services for internal shop staff
Domain
Retail technology / Customer support
Deliverable
client delivery
Required skills
Windows 10/11 knowledge, ticketing system proficiency, troubleshooting, documentation, phone communication
Preferred skills
software testing, knowledge base article creation, rollout support
Technologies
Windows 10, Windows 11, ticketing systems
Responsibilities
Answering phone calls from shop staff, resolving minor technical issues, documenting solutions, escalating complex issues, testing software updates, creating troubleshooting articles
Seniority
Entry-level, hands-on IC
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