Desktop Support Technician
Core
Provide reactive and proactive desktop support, incident management, and hardware/telephony maintenance for a 24/7 rotation to ensure IT service reliability.
Role type
Senior Desktop Support Technician
Builds
IT Desktop Services & infrastructure
Domain
IT Support / Telecommunications
Required skills
PC hardware installation and repair, VoIP phone configuration, incident management, fault diagnosis, preventative maintenance, SLA adherence, system fault repair
Preferred skills
MSCE, MCITP, ITIL certification
Technologies
PC hardware, Telephony, VoIP, Video Conference facilities
Responsibilities
Maintain and support business applications, manage and escalate tickets, install and repair PC hardware and telephony, diagnose and repair system faults within SLAs, ensure availability of VoIP and video conference facilities, provide support to all departments and users
Seniority
Senior, hands-on IC