Desktop Support Engineer
Core
Reactively and proactively support and maintain IT Desktop Services & infrastructure through incident management, fault diagnosis, repair, and preventative maintenance.
Role type
Senior Desktop Support Engineer
Builds
Reliable availability of computer hardware, software, telecommunications, and VoIP/Video Conference facilities for all departments.
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
PC hardware installation and repair, telephony support, VoIP phone configuration, incident management, fault diagnosis, SLA adherence, escalation procedures, preventative maintenance
Preferred skills
MSCE, MCITP, ITIL certification
Technologies
PC hardware, Telephony, VoIP, Video Conference systems
Responsibilities
Maintain and support WNS business applications, manage and prioritize tickets, diagnose and repair system faults within agreed SLAs, ensure availability of VOIP/Video Conference facilities, escalate incidents to Tier 3 IT Support Team, perform daily testing of communication resources
Seniority
Senior, hands-on IC