Front Desk Agent
Core
First point of contact for guests at a luxury resort, managing check-ins/out, handling requests, and ensuring seamless service from arrival to departure.
Role type
Front Desk Agent (Hospitality)
Builds
Guest check-in/out processes, reservation management, and guest satisfaction experiences
Domain
Luxury Hospitality / Resort Operations
Deliverable
product features
Required skills
Guest relations, reservation management, cash handling, multi-department coordination, administrative task management, problem-solving under pressure, local culture knowledge
Preferred skills
Luxury resort experience, booking system proficiency, Maldivian culture familiarity, guest complaint resolution
Technologies
Hotel management systems, booking and reservation systems
Responsibilities
Greet guests upon arrival and departure, process check-ins and check-outs, respond to guest enquiries and handle requests, manage telephone calls and correspondence, maintain front desk area, process payments, coordinate with housekeeping and maintenance, maintain guest records, assist with administrative tasks, provide service recommendations
Seniority
Individual Contributor, Entry to Mid-level