APAC Service Delivery Manager
Core
Overseeing performance, quality, and operational health of partner-delivered services in APAC, acting as the primary governance point between ServiceNow and delivery partners.
Role type
Senior IC Service Delivery Manager (Partner Governance)
Builds
Partner engagements delivering managed services, outsourced operations, or project-based services for ServiceNow customers.
Domain
SaaS / IT Service Management / Vendor Management
Required skills
Partner performance management, SLA/KPI governance, escalation management, operational governance, unit economics tracking, transition management, capacity planning, cross-functional influence, performance data analysis, ServiceNow platform familiarity
Preferred skills
Managed service delivery models, SaaS operating models, organizational transformation, project management certifications (PMP, ITIL, CSM), AI-enabled workflow tooling, global team operations
Technologies
ServiceNow platform
Responsibilities
Monitor partner delivery performance and identify risks; manage escalations and corrective actions; oversee operational governance cadence; track transition milestones and capacity/demand; manage change control with commercial implications; produce performance reporting; coordinate global consistency; partner with account and customer success teams.
Seniority
Senior, hands-on IC