Tecnico Help Desk Junior
Core
Junior IT support technician providing hardware and software troubleshooting, user management, and network assistance for a client in the water sector.
Role type
Junior Help Desk Technician
Builds
IT support services and user account management
Domain
Water industry IT support
Deliverable
client delivery
Required skills
Windows and macOS OS, Networking (IP, DNS, DHCP), Active Directory, ITSM (Service Now/Jira/Remedy), Hardware/Software troubleshooting, Microsoft Office
Preferred skills
English (B2)
Responsibilities
Diagnose and resolve hardware and software issues, manage users and groups in Active Directory, configure common network settings, use ticketing platforms for incident management
Seniority
Junior, entry-level IC
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