Business Solutions Architect
Core
Business Solutions Architect supporting IFS Build Place Services by managing incidents, onboarding customers, and validating functional specifications for manufacturing, supply chain, and maintenance domains.
Role type
Senior IC Business Solutions Architect
Builds
IFS Cloud solutions for Build Place Services (Manufacturing, Supply Chain, Maintenance, Finance, Mobile Work Order)
Domain
Enterprise Software / Manufacturing & Supply Chain (via careerplan.io/jobs/744000152655184-business-solutions-architect-at-ifs)
Required skills
Business analysis, Functional knowledge of Business Applications, Incident management, Service request handling, Customer onboarding, Process documentation, Solution design, Root cause analysis, Testing validation
Preferred skills
IFS Cloud expertise, Asset Management, Service Management, Planning and Scheduling optimization, Mobile work order
Technologies
IFS Cloud, ServiceNow, Jira Service Desk
Responsibilities
Manage customer incidents and service requests; Support customer onboarding and knowledge transfer; Validate functional specifications and test outcomes; Document business processes and solution designs; Collaborate with technical teams to reproduce and resolve issues; Mentor new team members on service processes.
Seniority
Mid-Senior, hands-on IC