Officer, CX Transformation ( UAE National )
Core
Support the delivery of customer experience transformation initiatives, project coordination, customer journey analysis, and process improvement to drive a customer-centric culture.
Role type
CX Transformation Program Coordinator
Builds
Customer-centric culture and enhanced customer outcomes
Domain
Banking and Finance
Deliverable
dashboards & analysis
Required skills
Project coordination, Customer journey mapping, Data analysis, Process improvement, Stakeholder engagement, Change management (via careerplan.io/jobs/14-007-31-37A-officer-cx-transformation-uae-national-at-cbd)
Preferred skills
Internship or graduate program experience in customer-centric initiatives
Technologies
None stated
Responsibilities
Assist in planning and execution of CX transformation initiatives; Map and document end-to-end customer journeys; Monitor CX metrics and KPIs; Support process redesign workshops; Coordinate stakeholder meetings and track action items.
Seniority
Junior, hands-on IC
