Service Desk Agent
Core
Provide first-line IT support to ensure systems run smoothly and resolve technical issues for end users.
Role type
Junior IT Service Desk Agent
Builds
IT system stability and user support
Domain
IT Infrastructure / Helpdesk
Required skills
Windows/Linux, Active Directory, Office 365, networking, Exchange, SCCM, Citrix, VMware, backup solutions
Preferred skills
IT Service Desk or Call Center experience, driving licence
Technologies
Windows, Linux, Active Directory, Office 365, SCCM, Citrix, VMware, Exchange
Responsibilities
Resolve technical issues, support end users, ensure IT systems run efficiently
Seniority
Junior, 1–2 years experience
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