Technicien Help Desk H/F
Core
Providing Level 1 IT support to users for desktop applications, Active Directory, Office 365, telephony, and WMS/TMS applications.
Role type
Level 1 IT Support Technician
Builds
IT support services for end-users
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
Active Directory, Office 365, WMS/TMS, telephony, incident tracking, escalation procedures, knowledge base management
Preferred skills
user communication, prioritization, organizational skills
Technologies
Active Directory, Office 365, WMS, TMS
Responsibilities
Manage user support requests for desktop, AD, O365, telephony, and WMS/TMS; track and resolve incidents; escalate unresolved issues; update knowledge base.
Seniority
Junior, entry-level IC
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