Kundenservice Manager – Partner & Performance (m/w/d) - in Sevenum bei Venlo
Core
Monitoring, analyzing, and reporting on KPIs to ensure efficient customer service processes; planning and steering projects to optimize quality and efficiency; managing external partners and their performance.
Role type
Senior Customer Service Operations Manager
Builds
Optimized customer service processes and partner performance outcomes
Domain
Healthcare / E-commerce / Customer Operations
Deliverable
dashboards & analysis
Required skills
KPI-based project management, process optimization, partner management, data-driven analysis, CRM system usage, Microsoft Excel, Microsoft PowerPoint
Preferred skills
Bachelor's degree, 5+ years in customer service, fluent English and German (via careerplan.io/jobs/744000152636490-kundenservice-manager-partner-performance-mwd-in-sevenum-bei-venlo-at-redcare-pharmacy)
Responsibilities
Monitor and report on relevant KPIs; plan and execute process improvement projects; manage external partner performance and SLAs; collaborate with stakeholders to identify optimization opportunities
