Client Order Management Support Representative
Core
Dual Order to Cash role managing order processing, client inquiries, and issue resolution to ensure seamless operations for healthcare clients.
Role type
Senior Order Management & Contact Center Representative
Builds
End-to-end client and customer operations support for life sciences/pharmaceutical clients
Domain
Healthcare / Life Sciences / Logistics
Required skills
Order management, CRM platforms, customer service, order processing, issue resolution, cross-functional collaboration, data analysis, multitasking
Preferred skills
Healthcare/pharmaceutical industry experience, empathy, active listening, clear communication
Responsibilities
Process and manage client orders from entry to fulfillment, handle inbound inquiries via phone/email/chat, resolve order discrepancies and escalations, partner with cross-functional teams, monitor open order reports and backorders, maintain interaction records, support contact center performance metrics, identify process inefficiencies
Seniority
Senior, hands-on IC
