IT Support Analyst - Local IT & Support
Core
Provide Level 1 and Level 2 technical support for workplace devices, applications, accounts, and IT services.
Role type
IT Support Analyst
Builds
Reliable IT support for employees across Metro Digital Romania
Domain
Retail / Wholesale IT Operations
Required skills
Windows and macOS administration, Microsoft 365 support, Active Directory / Entra ID management, hardware and peripheral troubleshooting, basic networking (LAN, Wi-Fi, VPN, DNS, DHCP), ITSM/ticketing system experience, asset lifecycle management
Preferred skills
Jira and ServiceNow familiarity, meeting room and videoconferencing equipment support
Technologies
Windows, macOS, Microsoft 365, Active Directory, Entra ID, Intune, Jira, ServiceNow, Teams Rooms
Responsibilities
Troubleshoot hardware, software, network, and peripheral issues; install and maintain laptops and IT equipment; manage user accounts, authentication, and access requests; support Microsoft 365 services and meeting room technologies; manage incidents and service requests per ITSM processes; handle employee onboarding, offboarding, and asset allocation; maintain technical documentation and asset records; collaborate with infrastructure, security, and external teams; participate in IT projects and migrations.
Seniority
Mid-level, hands-on IC