IT Support Services Analyst
Core
Deliver high-quality onsite and remote technology support for end-users across London, Cambridge, and Jersey locations, covering end-user computing, Microsoft 365, mobility, and meeting-room technologies.
Role type
IT Support Services Analyst (End User Computing)
Builds
Stable IT infrastructure and user experience for employees, senior leaders, and executives across EMEA.
Domain
Enterprise IT Support / Workplace Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 support, Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPN, ServiceNow, hardware troubleshooting, device provisioning, asset lifecycle management, ITIL principles
Preferred skills
macOS/iOS/Android support, Microsoft Intune, Microsoft Teams Rooms, AV technologies, executive/VIP support
Technologies
Windows 10, Windows 11, Microsoft 365, Microsoft Entra ID, ServiceNow, Microsoft Intune, Microsoft Teams Rooms
Responsibilities
Troubleshoot and resolve hardware, software, mobile device, and connectivity issues; Deploy, configure, and support laptops, desktops, mobile devices, and peripherals; Manage device provisioning, asset lifecycle activities, and inventory records; Support meeting room, conferencing, and audiovisual technologies; Deliver high-quality support experience to employees and stakeholders; Collaborate with business stakeholders to meet technology needs; Maintain ownership of support requests and escalate complex issues; Contribute to process improvements, documentation, and workplace modernization initiatives.
Seniority
Mid-level, hands-on IC
