IT Support Specialist II - Riyadh
Core
Providing on-site IT support for office staff, handling hardware/software issues, device lifecycle management, and remote service desk tickets.
Role type
Senior IC IT Support Specialist
Builds
Stable IT operations for office users and remote staff
Domain
Enterprise IT Support
Required skills
Active Directory, Microsoft Windows, macOS, Microsoft 365, ticketing systems, hardware diagnostics, user account management, networking fundamentals
Preferred skills
Microsoft Exchange, Entra ID, Jamf, Intune, PowerShell, ITIL, CompTIA A+, incident monitoring systems
Technologies
ServiceNow, Active Directory, Microsoft Windows, macOS, Microsoft 365, Microsoft Exchange, Entra ID, Jamf, Intune, PowerShell
Responsibilities
Triaging and resolving Service Desk tickets within SLA targets, supporting end-user hardware and software, managing device lifecycle (onboarding/offboarding), administering user accounts, maintaining hardware asset records, updating knowledge base
Seniority
Mid-level, hands-on IC
