Technical Support Engineer - Windows Devices and Deployment
Core
Investigate and solve complex customer technical issues regarding Windows devices and deployment, acting as an advisor.
Role type
Technical Support Engineer (Windows)
Builds
Customer resolution and readiness programs
Domain
IT Support / Windows Administration
Deliverable
client delivery
Required skills
Windows OS deployment, configuration, and administration; troubleshooting tools and log review; Datacenter technologies (virtualization, storage, backup, failover clustering, update services); Windows Update and WSUS management; Windows Activation and Licensing; BitLocker administration; Windows installation and setup; device and driver installation
Preferred skills
Windows debugging
Technologies
Windows, WSUS, BitLocker, Virtualization, Storage, Backup, Failover Clustering
Responsibilities
Investigate and resolve complex customer technical issues; lead readiness programs and mentor peers; deploy, configure, and administer Windows Operating Systems; manage Windows Update, WSUS, Activation, Licensing, and BitLocker; troubleshoot device and driver installation issues
Seniority
Individual Contributor (IC4)
