IT Support Specialist
Core
Provide technical assistance to end-users via phone, email, chat, or in-person support; troubleshoot and resolve issues related to PCs, laptops, printers, operating systems, software applications, and office equipment.
Role type
IT Support Specialist (Desktop/Help Desk)
Builds
End-user device support, user account management, and IT service delivery
Domain
Corporate IT / Business Services
Required skills
Windows OS administration, Active Directory user management, Microsoft 365 administration, hardware and software troubleshooting, network fundamentals (TCP/IP, DNS, DHCP, VPN), ticketing and service desk tools, endpoint device support
Preferred skills
ITIL Foundation certification, experience in corporate IT support environment
Technologies
Windows OS, Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, Software Center
Responsibilities
Provide technical assistance to end-users via phone, email, chat, or in-person support; Install, configure, maintain, and update operating systems, software applications, and end-user devices; Monitor and manage support requests through the company's helpdesk platform; Provide guidance and basic training to employees on the effective use of hardware, software, and IT services
Seniority
Individual Contributor