Front Office Agent - Sofitel Cairo Downtown Nile
Core
Greet and check in/out guests, manage reservations, handle inquiries and complaints, and coordinate with hotel departments to ensure guest satisfaction.
Role type
Front Office Agent
Builds
Guest check-in/out processes, room reservations, and positive guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest check-in/out, reservation management, complaint handling, payment processing, upselling, inter-departmental coordination, brand standards compliance
Preferred skills
Opera PMS experience, additional languages
Technologies
Opera PMS
Responsibilities
Greet and check in/out guests efficiently, manage online and in-person room reservations, handle guest inquiries and complaints, operate the switchboard, promote hotel services and amenities, coordinate with housekeeping and maintenance, follow brand standards
Seniority
Entry-level to Junior