IT Front Office Coordinator
Core
Manage IT support operations including troubleshooting, ticket resolution, team coordination, and logistics for a large-scale European organization.
Role type
Senior IT Front Office Coordinator (Service Desk & Operations)
Builds
IT support services for EU institutions, public and private organizations
Domain
IT Support / Managed Services
Required skills
1st/2nd level troubleshooting, ticket management, escalation handling, team coordination, network patching, device management, inventory management, ServiceNow, SLA compliance, local task planning, workload redistribution, reporting
Preferred skills
remote troubleshooting, configuration, repair, network infrastructure installation, Blancco declassification, shipping logistics
Technologies
ServiceNow, Windows, macOS, Linux, routers, switches, firewalls, Wi-Fi
Responsibilities
Manage 1st and 2nd level troubleshooting and problem solving; Manage tickets under contractual SLA; Manage the escalation process; Coordinate a team; Organize logistics and stock; Perform network patch and device management
Seniority
Senior, hands-on IC
