Reservation Agent
Core
Handle individual and group booking enquiries, manage room inventory, and deliver guest services while maximizing occupancy and revenue through sales and upselling.
Role type
Reservation Agent
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Required skills
Reservation processing, upselling techniques, rate and policy explanation, inventory monitoring, special request management, multi-department coordination
Preferred skills
Revenue target achievement, fast-paced environment management, continuous learning of hotel systems
Technologies
Reservation systems
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