Guest Experience Agent
Core
Deliver seamless guest journeys from arrival to departure, managing check-ins, requests, and service recovery at a lifestyle hotel.
Role type
Guest Experience Agent (Front Desk)
Builds
Guest check-in/out experiences, room allocations, and personalized service for hotel guests
Domain
Hospitality / Hotel Operations
Required skills
Guest services, reservation management, billing accuracy, service recovery, VIP coordination, local knowledge, policy adherence
Preferred skills
Opera Cloud (PMS), previous hotel reception experience
Responsibilities
Deliver personalized check-in and check-out experiences, respond to guest requests with urgency, manage reservations and billing, coordinate VIP arrangements, support group arrivals and events, resolve service issues end-to-end
Seniority
Entry-level to Junior
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