Sr Mgr, Commercial Delivery
Core
Lead delivery execution and strategy for ServiceNow solutions across the US Commercial market, fostering deep customer relationships and maximizing business opportunities.
Role type
Senior Manager, Commercial Delivery (Professional Services)
Builds
ServiceNow solutions and service portfolios for enterprise clients
Domain
Enterprise Software / Digital Transformation / Professional Services
Required skills
Strategic business planning, team leadership and mentoring, utilization management, cross-functional collaboration, customer relationship management, industry trend analysis, operational efficiency improvement, stakeholder partnership, executive influence, continuous improvement practices
Preferred skills
AI integration and automation, matrixed organization leadership, service capability design, enterprise software consulting, service channel partner management, CXO-level communication, complex technical solution presentation
Technologies
ServiceNow platform, AI-powered tools
Responsibilities
Develop and execute strategic business plans for growth and market penetration; coach and mentor a team of ServiceNow professionals; manage and predictably deliver against Professional Services metrics; collaborate on ServiceNow solution implementation; cultivate client relationships; monitor delivery performance metrics; drive operational efficiency initiatives; engage with senior leadership on implementation roadmaps; promote continuous improvement practices.
Seniority
Senior, hands-on IC with leadership responsibilities
