Hotel Operations Manager
Core
Hands-on operations management for a 132-room city center hotel, ensuring brand standards, guest satisfaction, and departmental performance.
Role type
Senior operational manager (hospitality)
Builds
Guest experiences, departmental sales, operational efficiency
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Staff training and empowerment, RPS analysis, operational meeting leadership, sales and upselling, preventative maintenance, employee relations, performance management, health and safety compliance
Preferred skills
Level 2 Food Safety certification, Level 2 Health & Safety certification
Technologies
RPS analysis tools
Responsibilities
Empower and train staff to manage guest feedback and complaints; Drive improvement through RPS analysis; Lead daily and weekly operational meetings; Monitor and drive departmental sales; Support preventative maintenance; Ensure fair handling of employee relations; Conduct inductions, probation reviews, and appraisals; Attend H&S and food safety training.
Seniority
Senior, hands-on IC