Senior Customer Support Associates with Polish and English – Inbound Voice
Core
Handle inbound customer service interactions via voice and non-voice channels to resolve issues and deliver exceptional experiences for millions of customers across 18+ global markets.
Role type
Senior Customer Support Associate (Inbound Voice)
Builds
Customer support interactions for global telecom/tech brands
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
English (B2), Polish (B2), active listening, empathy, problem-solving, regulatory compliance, CRM navigation, typing (30 WPM)
Preferred skills
Rotational shift flexibility, background verification compliance, process improvement adoption
Technologies
CRM systems, email, chat platforms
Responsibilities
Handle inbound voice and non-voice interactions; resolve billing, technical, and product inquiries; achieve First Contact Resolution; document interactions in CRM; meet KPI targets (AHT, FCR, schedule adherence); maintain regulatory compliance (FCC, Ofcom, ACMA).