Customer Service Representative London
Core
Provide high-quality support to customers across phone, email, and chat channels, resolving inquiries and ensuring a positive customer experience.
Role type
Customer Service Representative
Builds
Customer satisfaction and resolution across multiple communication channels
Domain
Customer Support / General Services
Deliverable
client delivery
Required skills
clear British English accent, verbal and written communication, problem-solving, multitasking, CRM/ticketing tool familiarity
Preferred skills
previous customer service experience, native or near-native British English
Responsibilities
Respond to customer inquiries via phone, email, chat, or other support channels; Provide accurate information regarding products, services, billing, and account-related concerns; Troubleshoot and resolve customer issues or escalate complex cases; Maintain accurate records of customer interactions in CRM or ticketing systems; Process customer requests such as orders, refunds, or account updates; Follow up with customers to ensure complete resolution and satisfaction; Meet performance targets including response time, resolution time, and customer satisfaction (CSAT); Collaborate with internal teams to resolve complex issues
Seniority
Individual Contributor