Receptionist
Core
Manage guest check-in/check-out, handle complaints, monitor occupancy, and process cash transactions at the front desk of a luxury resort.
Role type
Front Office Receptionist
Builds
Guest arrival/departure workflows, cash handling, and reservation updates
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cash handling, complaint resolution, occupancy monitoring, foreign currency exchange, shift handover procedures, emergency response coordination, quality management compliance, environmental safety protocols
Preferred skills
Knowledge of night audit procedures, familiarity with guest profiles, ability to instruct less experienced colleagues
Technologies
MS Office, Fidelio, Opera
Responsibilities
Greet and bid farewell to guests, process check-in and check-out, handle guest complaints and requests, monitor daily occupancy and reservations, manage cash register and foreign currency exchange, coordinate with housekeeping and reservations departments, participate in emergency response teams, implement energy saving and waste reduction measures
Seniority
Entry-level to Mid-level, hands-on IC