Field Operations Specialist
Core
Provide comprehensive end-user support and maintain IT infrastructure across 40+ industrial and office sites in Ontario.
Role type
Field Operations Specialist (IT Support)
Builds
Desktop support services, hardware repairs, peripheral setup, and software installations for Windows, iOS, Android, and macOS platforms.
Domain
Industrial IT support and infrastructure management
Required skills
Windows OS proficiency, Microsoft 365 administration, network fundamentals (TCP/IP, VPN), Hybrid Azure/Active Directory, Intune, MDM, Cisco switch maintenance, Fortinet firewall maintenance, SolarWinds asset management, hardware repair, remote diagnostics
Preferred skills
Experience in both office and industrial environments, process improvement mindset, cybersecurity principles understanding
Technologies
Windows 11, iOS, Android, macOS, Microsoft 365, Azure, Intune, Cisco switches, Fortinet switches, SolarWinds
Responsibilities
Monitor IT ticketing system for timely resolution, deploy and configure desktops/laptops/servers, maintain network equipment across multiple sites, coordinate with third-party vendors, promote cybersecurity best practices
Seniority
Mid-level, hands-on IC
