Agent.e, centre d'appel
Core
Handle inbound calls for Transat customers and travel agents regarding reservations, flight modifications, and product promotions.
Role type
Customer service agent (call center)
Builds
Flight bookings, modifications, and travel service add-ons for Transat customers
Domain
Travel / Airlines
Deliverable
client delivery
Required skills
inbound call handling, flight reservation systems, customer service, bilingual communication (French/English)
Preferred skills
travel industry experience, Spanish or Portuguese language skills
Technologies
call center systems, booking platforms
Responsibilities
Answering inbound customer calls, promoting travel products, assisting customers with website navigation, providing exceptional empathetic service
Seniority
Entry-level to Junior
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