Assistant Director of Front Office
Core
Lead, train, and recognize the Front Office team to deliver exceptional, personalized guest service and ensure operational efficiency at a luxury hotel.
Role type
Senior Front Office Manager (Assistant Director)
Builds
Guest experiences, operational workflows, and team performance in a luxury hospitality environment.
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Leadership, team training and development, conflict resolution, guest relations, scheduling and staffing management, operational procedure enforcement, financial performance optimization, communication, organization, adaptability under pressure
Preferred skills
Hospitality management degree, Opera PMS, Dayforce HRIS, hotel loyalty program experience, Windows environment proficiency
Responsibilities
Assist the Front Office in all aspects of the department and ensure service standards are followed; Act as Director of Front Office in absence of DFO; Manage the performance, productivity and development of all Front Office Leaders; Provide leadership support for Reception, Royal Service, Concierge, Fairmont Gold, and Guest Services; Ensure proper staffing and scheduling; Handle complaints, settling disputes, and resolving conflicts; Train supervisors and fulfill training role in the absence of the trainer.
Seniority
Senior, hands-on IC with leadership responsibilities