Help Desk Support Specialist
Core
Provide Tier I and Tier II technical support for end-users, troubleshooting hardware/software issues, managing user accounts, and maintaining desktop systems for the U.S. Army Corrections Command.
Role type
Help Desk Support Specialist (Tier I/II)
Builds
End-user computing environments and IT support services for Army personnel
Domain
U.S. Department of Defense / Military IT
Deliverable
client delivery
Required skills
hardware and software troubleshooting, desktop operating system installation and configuration, user account administration, ticket management, SharePoint administration, security patch management, Microsoft Office support
Preferred skills
Active Directory support, Group Policy management, Microsoft 365 administration, endpoint management tools, IT modernization project support
Technologies
Windows desktop operating systems, Microsoft Office, SharePoint, Microsoft Server, Active Directory, Microsoft 365
Responsibilities
Respond to and resolve hardware, software, and network connectivity issues; Install, configure, and maintain desktop computers, laptops, and peripherals; Manage and update service tickets; Support user account administration and password resets; Assist with SharePoint site management and optimization; Provide on-call support for maintenance and emergencies; Maintain system documentation and knowledge base articles
Seniority
Individual Contributor