Hotel Reception Supervisor
Core
Supervise front office operations including guest arrivals, departures, reservations, and complaints resolution while providing counter and table service in F&B.
Role type
Front Office Multi-Skilled Supervisor
Builds
Guest experiences, reservation systems, F&B service, and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, complaint resolution, reservation management, F&B service knowledge, team supervision, recruitment support, financial accountability, health & safety compliance, emergency response
Preferred skills
Sales orientation, adaptability, confidentiality, multilingual communication
Technologies
Opera Cloud
Responsibilities
Supervise guest arrivals and departures, handle escalated guest complaints, manage reservations and check-ins, provide counter and table service, train and motivate team members, ensure financial accuracy at reception, maintain health and safety standards, execute emergency evacuation procedures
Seniority
Mid-level, hands-on IC