Technicien support de proximité H/F
Core
On-site IT support technician handling user requests, hardware/software troubleshooting, and IT asset management for a client in Valenciennes.
Role type
On-site IT support technician (Level 1/2)
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows environment, Office 365, Active Directory, hardware troubleshooting, software troubleshooting, network cabling, meeting room equipment setup, ticket management, user onboarding
Preferred skills
ITSM nomenclature knowledge, knowledge base article creation, inventory management
Technologies
Windows, Office 365, Active Directory
Responsibilities
Answer and process user requests via phone, chat, and email; diagnose and resolve hardware and software incidents on workstations; deploy, configure, and replace workstations and peripherals; manage meeting room equipment; perform first-level network support including cabling and testing; manage user accounts and access; assist users with installations and moves; participate in field operations like inventories and audits.
Seniority
Junior to Mid-level, hands-on IC
