Fraud Officer
Core
Investigate card transaction monitoring alerts, resolve dispute requests, and take immediate action on suspicious activity to ensure compliance.
Role type
Middle Office Fraud Officer (Dispute Resolution & Transaction Monitoring)
Builds
Fraud prevention controls and dispute resolution outcomes for card transactions
Domain
Banking / Financial Crime / Payment Schemes
Deliverable
client delivery
Required skills
Card scheme rules knowledge, transaction investigation, dispute resolution, alert analysis, regulatory compliance, record management, strategic improvement
Preferred skills
Visa/MasterCard dispute rules expertise, out-of-the-box thinking, high-volume stress management
Technologies
Visa platforms, MasterCard platforms
Responsibilities
Communicate with internal support to resolve disputes, process transactions in card scheme systems, review monitoring alerts for suspicious activity, investigate alerts and report, resolve cardholder issues, maintain investigation records, develop knowledge of card scheme rules, explore fraud strategy improvements
Seniority
Mid-level, hands-on IC