Card Fraud Specialist
Core
Monitor real-time transaction data and alerts to identify, investigate, and resolve card fraud cases, distinguishing true fraud from first-party misuse.
Role type
Card Fraud Specialist (Investigation & Dispute Resolution)
Builds
Fraud detection and prevention outcomes for financial institutions
Domain
Fintech / Payment Processing / Fraud Prevention
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Fraud pattern recognition, case investigation, dispute decision-making, escalation management, regulatory compliance knowledge, data analysis, written documentation, cross-functional collaboration
Preferred skills
Knowledge of card network rules (Visa/Mastercard), experience with fraud management platforms
Technologies
Lithic, Fiserv EFT, VisaDPS, Velera, TransFund
Responsibilities
Monitor card transaction activity to identify suspicious behavior; Distinguish between true fraud and first-party misuse; Make well-documented dispute decisions based on findings and regulations; Escalate cases to internal teams with thorough summaries; Maintain accurate records of investigations and communications; Collaborate with legal, compliance, and client services teams; Stay current with evolving fraud trends and regulatory requirements