Fraud & claims Operations Representative
Core
Support fraud and claims functional area by identifying opportunities to improve customer experience and mitigate risks through effective customer authentication to prevent fraudulent activity.
Role type
Fraud & claims operations representative
Builds
Fraud prevention measures and resolved customer claims
Domain
Financial services / Operational risk
Deliverable
client delivery
Required skills
customer service support, effective authentication, de-escalation, case decisioning, third-party research, system navigation
Responsibilities
Support fraud and claims functional area, perform customer support tasks to resolve claims, oversee multiple claim types and decide cases using multiple systems, contact third parties for research, escalate questions or issues to supervisor, interact with team and internal/external customers
