Internal IT Support Sr Analyst
Core
Manage and resolve end-user IT incidents, maintain workstation inventory, and support office services including telephony and videoconferencing.
Role type
Senior Internal IT Support Analyst
Builds
Operational stability for office services and user productivity tools
Domain
IT Operations / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and MacOS administration, network configuration, structured cabling, scripting (Python, PowerShell, Bash), SQL, application installation and configuration, Google Sheets and Microsoft Office proficiency
Preferred skills
Infrastructure improvement initiatives, project planning and execution
Technologies
Windows, MacOS, Python, PowerShell, Bash, SQL, Microsoft Office, Google Sheets
Responsibilities
Resolve end-user IT incidents and requirements, maintain workstation and peripheral inventory, install base software and hardware, maintain office services (telephony, videoconferencing, printing), generate infrastructure improvement initiatives, plan and control project execution
Seniority
Senior, hands-on IC