Chat support Specialist with German and English - Varna, Bulgaria
On-site · Bulgaria
Core
Customer Support Specialist handling customer inquiries via chat and email, serving as the first point of contact for clients.
Role type
Customer Support Specialist
Builds
Customer support interactions via chat and email
Domain
Customer Experience Management (CXM)
Deliverable
client delivery
Required skills
Native-level German (C1–C2), English (B2), written and verbal communication, computer literacy, technical aptitude, documentation, case management, multi-system navigation
Preferred skills
Previous customer service or customer-facing experience
Responsibilities
Handle customer inquiries via chat and email, document interactions in CRM, follow communication guidelines, escalate complex cases, work across multiple systems simultaneously
