Reservations Executive
Core
Execute hotel room reservations and provide high-level personal service to guests across phone, email, and online channels.
Role type
Reservations Executive
Builds
Room bookings, modifications, and cancellations for hotel guests
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Reservation system proficiency, upselling techniques, guest service management, payment processing, multi-tasking
Preferred skills
Opera PMS knowledge, Excel proficiency, luxury sector experience
Responsibilities
Answer reservation inquiries, input booking details, process modifications/cancellations, handle billing inquiries, promote room upgrades and packages, address guest complaints, liaise with other departments
Seniority
Individual Contributor
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