Customer Service Representative
Core
Drive revenue and brand awareness by selling AWP portfolio products, rentals, and services through public/private bids and e-commerce.
Role type
Sales representative (telemarketing and account management)
Builds
AWP portfolio of products, rentals, and services
Domain
Construction, traffic control, and infrastructure
Deliverable
product features
Required skills
bid submission, e-commerce sales, prospecting, telemarketing, quote coordination, sales trend analysis, lead tracking
Preferred skills
construction industry experience, traffic control experience, bilingual communication
Technologies
lead tracking software, e-commerce platforms
Responsibilities
conduct outgoing phone calls to prospective customers, compose and send e-mail correspondence, manage incoming e-mail and telephone inquiries, coordinate quotes for bids, inform customers of promotions, track e-commerce leads, analyze sales trends, assist customers with website navigation, conduct product training
Seniority
Mid-level, hands-on IC