Reservations Department Internship
Core
Assisting guests with reservations, providing tailored recommendations, and ensuring accuracy across booking details to support the hotel's commercial strategy.
Role type
Reservations Department Intern
Builds
Guest booking experiences and revenue optimization for SLS Barcelona
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Reservation management, rate mapping, fraud detection, upselling, cross-departmental communication, inventory utilization
Preferred skills
Multitasking, problem-solving, adaptability, ownership, positive attitude
Technologies
Distribution channels, booking systems, reservation management tools
Responsibilities
Handle guest room reservation requests, modifications, and cancellations; verify daily reservations and communicate details to Front Office; identify and escalate discrepancies in rate/room mapping; monitor fraudulent reservations; manage no-shows and non-guaranteed reservations; drive upselling opportunities.
Seniority
Intern